General Terms
You must complete the pre-consultation questionnaire and agree to the conditions including limitations of liability as outlined therein prior to the first session.  
This information is classified as a health record and subject to confidentiality outlined in the Privacy Policy.
Booking Policy
By booking you accept our Booking Policy and to our Limit of Indemnity. 
Cancellations & Missed Appointments: If you cancel:
•	48 hours before, will be charged 30% of the appointment
•	24 hours before, the charge will be 50% of the appointment
•	Missed Appointments will be charged at 100% of the appointment

Limit of Liability: £6,000,000 for Hypnotherapy; RTT (Rapid Transformational Therapy).
Use of the Website
Your use of this website and the information contained in it is at your own risk and is for informative purposes only. HypnoRoo use cookies and analytics services on this website. 

General Data Protection Regulation (GDPR) Compliance
The categories of information we collect are:
•	Contact Information
•	Health Records
•	Web based from Cookies for web analytics (not advertising)

Privacy Policy 
Catherine Paterson will not pass or disclose your contact information or medical information to another party without your consent.  
Health Records are subject to confidentiality and data protection requirements.  Your other personal information is protected by the GDPR.
The website and the information contained in it is at your own risk and is for informative purposes only and uses cookies and analytics services on this website to monitor traffic.

Contact Information
This information is provided by you either personally or via the website.  
This information will not be passed to a third party.  You have the right to request this information is deleted if you wish.

Health Records
The information you provide (including the pre-consultation questionnaire) is classified as a health record and subject to confidentiality and the data in your records can include:
•	treatments received or ongoing
•	information about allergies
•	your medicines
•	any reactions to medications in the past
•	any clinically relevant lifestyle information, such as smoking, alcohol or weight 
•	personal data, such as your age, name and address
•	consultation notes taken during an appointment
More information on health records can be found here: www.nhs.uk/NHSEngland/thenhs/records/healthrecords/Pages/overview.aspx.
This information will be kept in line with Medical Requirements and legislation.

Health Records Confidentiality
There are strict laws and regulations to ensure your health records are kept confidential and can only be accessed by health professionals directly involved in your care.
There are a number of different laws that relate to health records. The two most important laws are:
•	General Data Protection Regulation (GDPR) replacing the Data Protection Act (1998)
•	Human Rights Act (1998)
Under the terms of the GDPR, organisations  must ensure that any personal information it gathers in the course of its work is:
•	only used for the stated purpose of gathering the information (which in this case would be to ensure that you receive a good standard of healthcare)
•	kept secure
It is a criminal offence to breach the Data Protection Act (1998) and doing so can result in imprisonment.
The Human Rights Act (1998) also states that everyone has the right to have their private life respected. This includes the right to keep your health records confidential.

Web Information and Cookies
Cat Paterson only monitors the performance of our website using Strikingly and Google Analytics; this information will be kept for no longer than three years.
We may add services and or use new technology and update this section at the relevant time.
Our service providers (including Strikingly) may use technology such as cookies on our site to personalize content and ads, provide social media features, and analyze our traffic.  Some of the technologies in use are necessary for critical functions like security and site integrity, account authentication, security and privacy preferences, internal site usage and maintenance data, and to make the site work correctly for browsing and transactions.
This is not used for advertising or identifiable monitoring.